GasNet response to COVID-19 third wave

Published on 22 December 2022

GasNet media update – 22 December 2022

GasNet has determined the activities that are essential to ensure continuation of a safe and reliable supply of natural gas to consumers through our gas network and metering systems. These activities and systems will be maintained throughout the period while this COVID-19 third-wave alert is in place.

Although our offices in Cook Street, Whanganui, are closed to the public, personnel will access the building to perform tasks that are critical and cannot be performed remotely – otherwise all staff are working from home. Our office systems are operating at a reduced capacity but remain effective, telephone and email communications are unaffected.

All personnel have been trained in aspects of control of infectious diseases and been provided with specific information relating to minimising the risk of transmission of COVID-19.

In the performance of essential activities our personnel will limit their physical interaction with other staff and the public, principally by personal distancing through working remotely and exclusion of others from work sites.

All field operatives have a range of personal protective equipment (PPE), and sanitising and cleaning products to ensure they have protection and provide the same level of protection to the public. The corporate function of the business remains operational but is limited to remote communications.

The company’s planning ensures that arrangements are in place for alternative cover for each key role. It is advisable that if contact cannot be made with a specific GasNet person that an enquiry is made via the GasNet contact number 0800 349 2050 to provide an alternative contact.

Services that have been requested and/or offer made by GasNet prior to this alert coming into force, if not deemed essential are unlikely to be provided within the timeframes specified in the offer. A service such as a new gas connection, meter relocation, meter removal or meter reinstallation may only be provided during this alert if the work is necessary for reasons of public health and/or safety.

Please note that this does not impact on GasNet’s ability to respond to emergencies. If you smell or hear gas, or have any concerns about the safety of your gas supply contact GasNet immediately on 0800 349 2050 24 hours a day, 7 days a week.

If you are concerned or if there is an immediate threat to persons or property call Fire and Emergency NZ on 111.