Reporting issues the ‘snappy’ way

Published on 06 June 2019

Whanganui District Council has introduced new incident-reporting software to its range of online services available to the public.

The Snap Send Solve smartphone app is a fast and easy way for members of the public to report issues or incidents to the Council using photos.

Jay Paterson, the Council’s Business Improvements Lead, advises, “If you encounter something of concern while out in our community – such as a cracked footpath, rushing dog, grafitti or illegally dumped rubbish – take a photo of it using the Snap Send Solve app on your smartphone.

“The app works by identifying where your image was taken using your smartphone’s GPS location,” he says.

It then allows the user to choose the incident type and select the Council’s email address to send through their photo.

“You’ll also have the option of including additional details. The Council’s Customer Services team will then log your incident report with the relevant Council team and send you a confirmation email. Job done!”

The Snap Send Solve app is available for iPhone and Android operating systems, and is free to download from the App Store and Google Play.